Cookies are small text files that store a website on your computer, mobile phone or other online device when you visit it. With cookies, the website remembers your actions and preferences for some time. In our site we use "cookies" for many different reasons, always aiming at creating a safer and more effective  environment for our visitors / users. We mainly use "cookies" that are necessary for the provision of a service offered on our website as well as "cookies" related to  the statistical analysis and functionality of our site (e.g., how many people visit our site, how many return, how often and what their preferences are, etc.). Web browsers on the Internet are usually configured to accept cookies by default. Therefore, if you want to modify the browser function you use, to either warn you about the use of cookies or not allow the use of "cookies" under any circumstances, you should refer to the settings of the web browser you are using.

The Cookie categories below are used for the following purposes:

  • Required cookies: cookies that are used solely for the purpose of transmitting a communication and those that are absolutely necessary for a website to provide the service that a user is requesting. Examples include an authentication cookie that identifies a user for the duration of the session once that user logs in to a website or a cookie that keeps track of items placed in an e-commerce shopping cart. Another example of Required cookies are session cookies used for proactive service maintenance and network security management. The session cookies are automatically deleted when you close your browser.

  • Personalization cookies are those that enable a user to access a website and receive services that are catered to that user's pre-defined characteristics, such as language, browser type used to access the service, regional configuration from where the service is accessed, etc.

  • Analytics cookies are those that enable the monitoring and analysing of the behaviour of users of a website, platform or application. The information gathered through such cookies is used for measuring the activity of the website, platform or application and for profiling the navigation of the  users, in order to improve the website based on that analysis. These cookies allow us to identify and count the number of visitors and see how visitors move  around the site when they use it. This helps us improve the way our website works, ensuring that users find what they need easily. We use Google to  provide our analysis data. You can read more about how Google Analytics processes your data at: Google: Safeguarding your  data 'https://support.google.com/analytics/answer/6004245?hl=en'. You may also read the full text of Google's privacy policy.

We also use campaign tracking cookies that enable the monitoring and tracking of online advertising campaigns, emails, or social media posts and the measurement of the effectiveness of ads.

  • Social Media / Sharing Cookies are third-party cookies that are used when you share information using a social media sharing button or "like" button on our website or you link your account or engage with our content on or through a social networking site such as Facebook, Twitter or YouTube. The third-party cookies procedures are managed and controlled exclusively by each provider in accordance with their own privacy policies. You can disable third-party cookies in your browser settings. In order not to be tracked by social media widgets, you can log out of all social networks you are logged in prior to visiting our website.

  • Flight Search cookies include both personalization and analytics cookies used to facilitate the operation and personalization of your experience when utilizing the flight search functionality.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

COOKIE LIST:
Cookie category Cookie type Cookie Name Service Purpose Retention period
 Required cookie Session Cookie JSESSIONID Website This cookie is used solely for the purpose of transmitting a communication Deleted when the browsing session ends
Required cookie Session Cookie alertRegion Website This cookie is to store whether the alert region has been closed in order to not show it again to the user if it has Deleted when the browsing session ends
Required cookie Persistent Cookie  gdpr-consent Website This cookie is used to save the user's preferences on cookie settings 1 year
 Analytics Cookies Persistent Cookie _ga  Google Analytics Store and count page views  2 years
Analytics Cookies  Persistent Cookie __utma Google Analytics To store the calculation of days and time to purchase 2 years
Analytics Cookies Session Cookie __utmb Google Analytics  To store time of visit Deleted when the browsing session ends
Analytics Cookies Session Cookie __utmc Google Analytics To store time of visit 30 minutes
Analytics Cookies Session Cookie __utmt  Google Analytics To store number of service requests 10 minutes
Analytics Cookies  Persistent Cookie __utmv Google Analytics Used by Google Analytics to know how to classify the visitor when using the custom segmentation functionality in Google Analytics 2 years
Analytics Cookies Persistent Cookie __utmz  Google Analytics To store used keyword and search engine in order to determine where the user came from Six months
 Flight Search Cookies  Session Cookie Application GatewayAffinityCORS Flight Search This cookie is set when the browser calls the server the first time, the load balancer then sets a cookie that assigns to a server of the farm the subsequent requests. The only goal is technical; to distribute the load evenly across the server farm on the providers’ side to avoid long response times. Without this cookie, the browser would not know the name of the server to contact, that is why it is necessary Deleted when the browsing session ends
Social Media / Sharing Cookies Persistent Cookie __atuvc  AddThis Created and used by the social sharing plugin. It is used to store performed actions on the website 13 months
Social Media / Sharing Cookies Persistent Cookie __atuvs AddThis Created and used by the social sharing plugin. It is used to store performed actions on the website 1 year
Personalization Cookies  Session Cookie chatBoxStatus ChatBot In order for the system to know if the chat box was open or closed while navigating the website Deleted when the browsing session ends
Personalization Cookies Session Cookie messagebtwc  ChatBot  Maintains the position of the user in the conversation by recording the ID of the last message received from the server.  Should the user refresh the page, or leave and return to the site, then the information in this cookie is used to position the user at the same point in the conversation. The information held in the cookie is a generated GUID only Deleted when the browsing session ends
Personalization Cookies Session Cookie conversationbtwc ChatBot This cookie is used to identify the user for the duration of the session so their conversation can be continued in the event they leave and return to the webpage. The identifier in the cookie is a generated GUID only This cookie is deleted when a new conversation (webchat) is initiated with the system
Required  HTTP  search_origin Search Service Transfers search details from the search bar to the search results  30 days 
Required HTTP cookie_choice_made Cookie Consent Management  Records your cookie consent preferences  365 days
Required HTTP session_id Booking Service Helps you move from section to section on the website while retailing your booking information 30 minutes 
Analytics Cookies HTTP campaign_id Marketing Campaigns Understands where you found our site and if you made a purchase as a result of a promotion 30 days 
Analytics Cookies HTTP  campaign_name Marketing Campaigns Understand where you found our site and if you made a purchase as a result of a promotion 30 days

 

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including “Required” cookies) you may not be able to access all or parts of our site.

You can also change or withdraw your consent by visiting our Privacy Notice.