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Disabled Persons and PRM

Larnaka airport provides assistance to Disabled Persons and Persons with Reduced Mobility for arrival, departure and transit.

If you know that you will need assistance at the airport, please inform your airline or travel agent at the time of your flight ticket booking or at least 48 hours prior your departure to accommodate your requirements as best as possible and to make your journey as comfortable as possible. 

At Larnaka airport, we are striving to continuously improve services provided to our customers including those with disabilities and persons with reduced mobility.  An airport for everyone.

ACI AWARDS 2016 – Recognition for Larnaka airport
Larnaka airport is proud to have received in June 2016 an important Distinction at the “AIRPORT COUNCIL INTERNATIONAL AWARDS 2016”, whereby Larnaka airport was highly commended in the Category “Most Accessible Airport In Europe” for the Facilities & Services it offers to Disabled Persons & Persons with Reduced mobility (PRM), “the positive travelling experience it gives to disabled persons & persons with reduced mobility” as well as “for its great efforts to comply with Accessibility Standards”.

ACI AWARDS 2017 – Larnaka airport awarded as “Most Accessible Airport in Europe”
ACI Europe awarded Larnaka International Airport with the first prize, among 500 other European airports from 45 states, in the category of "Most Accessible Airport for disabled persons and persons with reduced mobility”.  The jury of ACI Europe, evaluated that the airport stands out for its remarkable accessible friendly initiatives, such as the use of the "Eagle lift" facilities for the embarkation and disembarkation of people with disabilities and mobility difficulties, the level of accessibility with regard to check-in machines and E-gates, as well as for other interesting additional features such as sockets for electric wheelchairs, free parking for 120 minutes, cooperation with senior travel groups and improved accessibility features on the airport website.

"Changing Place" Facility for disabled persons
Further to the recognition for Larnaka International Airport in 2017 at the ACI Awards in the Category “Accessible Airport”, Hermes Airports continues to raise the bar in the facilities and services it offers and has created a “Changing Place” facility for disabled persons at Larnaka International Airport.

A “Changing Place” facility for disabled persons is different to standard accessible toilets, as it is a separate facility equipped with a hoist, a height-adjustable adult-sized changing bench and shower, providing sanitary accommodation for people with multiple and complex disabilities who have one or two assistants with them and need this separate facility and the extra equipment it provides so as to be able to use the toilets safely and comfortably, wash the disabled person, as well as change incontinence pads and/or clothes. 

The facility is located in the public area at Arrivals and may be used by both arriving and departing disabled passengers that need it.

 

A description of all services and facilities provided to our passengers with disabilities and persons with reduced mobility can be seen by clicking on the below links:

Facilities and Services for Disabled Persons and PRM

Passenger Rights for Disabled Persons and PRM

Quality Standards for the assistance provided to PRM at the airport

Flying with your own wheelchair

Guidance leaflet for PRM who may be infrequent or first time flyers

Eagle Lifter Transfers

"Changing Place" Facility

 

Individuals with autism often face sensory and anxiety-related challenges in highly stimulating environments such as airports, so we are truly committed to making the passage of individuals with autism and their families as “fast, smooth and stress-free” as possible when traveling through Larnaka airport.

"I CAN FLY" programme for individuals & families living with Autism

A step-by-step Storybook

A step-by-step Checklist

Toolkit Tips

 

Feedback regarding service provision for Disabled Persons and PRM:

Complaints procedure 

Customer satisfaction questionnaire

 

Transportation for people with Special Access Needs from Cyprus Districts (Cyprus Tourism Organization) 

Available transport options for PRM, equipment rentals, PRM taxis and useful numbers for PRM

 

Accessible beaches for people with Special Access Needs

The Cyprus Tourism Organization has listed 48 beaches for people with special access needs, including 27 fully accessible and 21 partially accessible beaches.

 

 

 
 
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