The Philoxenia program aims to redefine the encounters between the airport employees and customers, based on perceptions and traditions of the Cypriot culture. These are deep-rooted traditions and particular concepts taken from the Hellenic culture in order to construct the mental space necessary for the happenstances between customers and the airport employees. This new service experience and hospitality will enable customers to generate exciting stories to be told; stories about how they lived this experience at our airports.
The program places an emphasis on the human mind and the concepts of structural interaction. It aims to assist Leaders in enhancing their leadership skills in order to understand and support the concept of Philoxenia and direct these behavioural changes in their employees with precision and ease, in order to mark customers’ experiences.