Help & Frequently Asked Questions for Car Park booking (online booking) for the public Car Parking facilities at Larnaka & Pafos Airports

Q. Are there any special conditions attached to my booking?

No, your booking is a flexible product, which means that if you need to change your dates because your travel plans have changed – you can! There will be no administration fee unless you wish to extend your dates for a longer period, in which case you will need to pay the difference. 
For example, you have booked 8 days and wish to extend your booking to 10 days; you will be charged with a new amount for the 10-day period, while your initial payment will automatically be refunded. Please allow a few days for the refund.
Or, you have booked parking for a week in March and wish to change it for a week in July, then an additional charge may be imposed due to the different rates applied in the summer period.
Important note: Please note that our system will request for a full payment if the amended booking value has changed and will automatically return the initial payment back to your account.

Q. What is the time limit allowed for booking cancellation or modification?

You can cancel or modify your booking at least 24 hours prior the commencement of your booking. Cancellation request prior the 24 hours of the commencement date of your booking will enable full refund of the amount. Failure to do so, will not receive any refund and you will not be entitled to any compensation whatsoever.

Q.  My flight is delayed.  Do I have to extend my parking reservation? 

The booking reservation automatically allows for additional 4 hours from the pre-book exit time. If the delay falls within this time period, there is no extra charge. If the delay is beyond this time period, the parking reservation cannot be modified through the on-line booking system. The overstay fee is payable at pay machines using the ticket received at the entry.  

Q. I have to extend my parking stay while the car is already at the airport and I cannot modify my booking.

If the booking reservation is already active, you cannot modify any details. Extend of your parking reservation is possible on your arrival and will be considered as an overstay fee. The overstay fee is payable at pay machines using the ticket received at the entry.  

Q. What is the ANPR?

The ANPR (Automatic Number Plate Recognition), is the technology used to activate your booking by recording in the system your license plate numbers with the use of a camera.  While creating your booking, it is vital (1) to enter your correct license plate numbers, using Latin characters, (2) not to include spaces between the license plate numbers and (3) not to use special characters in between the license plate numbers.

Q.  Can I arrive at the airport in a car with different license plate numbers other than the ones I have already stated in my booking form?

No, you will have to arrive at the airport with the car that carries the same license plate numbers as the ones you have stated in your booking. Once you arrive at the car park gate, the ANPR system will try to match your booking with your license plate numbers in order to allow the barrier to open.  However, if you are planning to use a different car you will have to modify your booking details at least 24 hours prior to your arrival at the airport. If for any unexpected reason you cannot use the car with the booked license plate, please press the button at the gate to receive a regular parking ticket and then visit the Car Park Office to adjust the ticket and activate your parking reservation. 

Q: What is a regular ticket and a pre-booked ticket?

The “regular ticket” is issued at the entry gate and is due for payment before you exit the parking area.
The “pre-book” ticket is issued at the entry gate and is prepaid through the on-line booking reservation system. You can easily recognise this type of ticket from the booking reference number indicated at the bottom side. 

Q. Will the car park gate open in case I arrive earlier than the time specified on my booking?

Your booking is activated maximum 60 minutes prior to the time specified on your booking. 

Q. I lost the parking ticket taken from the car park machine. What do I do?

The ticket is not required as long as you park within the timeframe of your booking. The exit barrier will automatically open once you approach with your car.  However, in case of overstay which means you exceed the pre-book time, then the ticket will be required at the pay machines for paying the additional parking fee. You may seek for assistance from one of our Officers at the Car Park Office near the pay machines, which is manned 24/7.  

Q.  Although my booking was confirmed, when I arrived at the airport the barrier would not open. What do I do?

Please press the ticket button at the gate to receive a regular parking ticket and then visit the Car Park Office to adjust the ticket and activate your parking reservation. Otherwise, the ticket will remain due for payment  

Q. Do I need to hand my keys in once I park?

No, we operate a ‘self-park’ policy, which means you may park in any available parking lot and keep your car keys to yourself.  You don’t need to worry about strangers taking your car out for a drive!

Q. Are there any parking conveniences for people with reduced mobility?

Yes, parking spaces for people with reduced mobility have been allocated at the closest points towards the terminal; however, booking reservation of a specific parking lot is not possible and use of it is subject to availability.

Q. Are there any restrictions for cars parking at the airport public car parking, in terms of their size or height?

There are no restrictions for cars parking at the airport public car parking area. However, trailers and coaches are not allowed to enter, unless the airport is notified in advance. 

Q.  How safe is my car at the airport car parking area?

 Parking your car in public places is always at your own risk.  However, random checks are conducted by airport staff patrolling the area.

If you have additional questions regarding the airport car parking facilities, please contact us at +357 24 030026.