We welcome all feedback to improve our services. To say thank you or to make a complaint, please complete our Customer Satisfaction Questionnaire and we will look any issue you have raised and respond to you, if you wish.
Following the issuance of Ministerial Decree 550/2021 by the Minister of Transport, Communications and Works in December 2021, the restriction on the ramp ground handling services has been abolished at Larnaka and Pafos International Airports and therefore full market access on ground handling services is currently applicable. A new Ground Handling framework has been prepared and describes in detail the terms and necessary requirements for all interested parties that wish to apply for obtaining an approval to offer ground handling services in an open access regime. The unrestricted market access is a key driving force to increase competition that ultimately would lead to improved market response.
We welcome all feedback to improve our services. To say thank you or to make a complaint, please complete our Customer Satisfaction Questionnaire and we will look any issue you have raised and respond to you, if you wish.