How can I arrange for wheelchair assistance?

Please inform your airline or booking channel at the time of your flight ticket booking or at least 48 hours prior your departure to accommodate your requirements as best as possible and to make your journey as comfortable as possible.

Do I need to pre-book assistance?

Yes, if you have a disability or you experience mobility difficulties and need help to get to/from  your flight, you should contact your airline at least 48 hours before you fly to let them know you need assistance. If you arrive at the airport without booking special assistance, please head straight to our assistance desk and we will try to help you as best we can. As per EU1107/2006, the regulation governing the rights of persons with disabilities when travelling by air, priority is given to passengers who have booked in advance.

What facilities are available at the airport?

Follow the link here and find more about all the available services and what to do if you have pre-booked assistance.

Do you offer barrier-free parking in reserved parking areas?

“Blue Parking Card” holders are entitled to park in the dedicated parking stalls for persons with disabilities & reduced mobility for the first 120 minutes free of charge provided their “Blue Parking Card” is displayed on the dashboard of the vehicle for the necessary inspection.

Can I fly with my own wheelchair or other mobility devices?

You are welcome to travel with your own mobility equipment, such as wheelchairs, mobility scooters or walkers, but please do advise your airline in advance. If you are travelling with an electric wheelchair or mobility scooter staff will meet you at the departure gate to help you make sure your scooter is safely turned off for the flight.

When you arrive, your wheelchair or mobility aid will be delivered at the special baggage belt unless specifically requested by the airline to be available for you at the aircraft door as you disembark the aircraft. In the unlikely event that your mobility aid is lost or damaged during flight, then please report this immediately to the airline. You will need to complete a report in the baggage reclaim hall and you will get a reference number.

Will I be able to stay with my family?

We will endeavor to keep you with your family as much as possible. At Larnaka & Pafos International Airports we offer free access through the Xpress lane facility, where you can be accompanied by one escort. In this case we will always let your remaining family members know where the next stop or meeting point is.

What is the process at Security?

All passengers, including those requiring assistance, must go through security checks. If you are not able to walk through the Archway metal detector, one of our security officers will conduct a tactile body search. This will be as non-intrusive as possible, but if you would prefer to have this done in private you may request to.

Is my assistance dog permitted on board?

Yes - Airlines accept all assistance dogs for air travel without charge, as long as they have the necessary certificates. Dogs will normally sit in the space on the floor in front of the seat . A safety harness should be taken on the plane to enable your dog to be secured during take-off and landing. You should contact your airline at least 48 hours in advance to let them know that you will be travelling with an assistance dog.

I am blind/visually impaired. How can I find my way around the airport?

We advise that you request assistance via your airline or booking channel and our assistance team will be ready and waiting for you when you arrive at the airport to make your journey as comfortable as possible.

I have a child with autism. Do we have priority at the airport formalities?

At Larnaka & Pafos International Airports we have a special scheme for persons with autism, the ‘I CAN FLY’ program, as per which you will be given priority at all airport formalities, to ensure a seamless journey for you.

How may Ι provide feedback?

We welcome all feedback to improve our services. To say thank you or to make a complaint, please complete our Customer Satisfaction Questionnaire and we will look any issue you have raised and respond to you, if you wish.

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