Terms & Conditions for Car Parking
Users are requested to read carefully the terms and conditions of the entry to and use of this car park and to follow the procedures recommended.
1. THE COMPANY
Users are advised that this car park is private property in the ownership of HERMES AIRPORTS LIMITED (referred to hereafter as the “Company"). It is available for use by the public who act in accordance with the Company's terms and conditions set out below.
The Company has the right to exclude vehicle users from using the car park and shall exercise such exclusion rights in relation to persons who are causing any damage to property or breach of the peace or unruly behavior or misbehaving in any way and additionally in relation to persons who have no cause to be present on the car parking premises.
The Company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked in the car parking area. Accordingly:
(a) the Company its servants and agents accepts no liability in respect of any loss, destruction, damage or theft of or from the vehicle or the contents of the vehicle and
(b) the Company its servants and agents accepts no liability in respect of the death of or personal injury sustained by users and others in the car park.
(a) Entry to and exit from the car parks should be obtained only through the designated entrances and exits and along designated routes.
(b) Users should park vehicles only within designated parking spaces, within authorized areas and so as not to cause obstruction.
(c) Users must occupy only one parking space. The vehicles should be parked with the markings of one parking space. In the event that a user’s vehicle occupies two parking spaces then the user shall pay twice the amount of the parking ticket.
(d) Parking spaces reserved for people with disabilities or reduced mobility (“PRM Parking Space”) should be used only by such people who are properly licensed by the competent authority and display or mount to the windshield and / or other conspicuous place of the parked vehicle the appropriate permit or Badge.
3. BOOKING ON-LINE
(a) Terms - All terms herein cover all reservations processed through the website of Hermes Airports Ltd (“Hermes”).
(b) Acceptance – By making a reservation through our website you accept all the terms of the reservation. In the event that you will make a reservation on behalf of other persons you as their representative accept on their behalf all the terms of the reservation.
(c) Merchant Billing Descriptor of Credit/Debit Card – Upon payment of the reservation amount the name of Hermes Airports Ltd will appear on your credit/debit card statement.
(d) Electronic Receipts and Invoices (E-vouchers) – After the completion of your reservation an email confirmation will be sent to you immediately. We advise you to have this printed and keep it safe , as reference for any future booking modification or amendment via the “manage my booking” section.
(e) Security of Transaction – The security of your transaction via our website is protected with a technology that encrypts the information from your browser to our secured servers and also blocks any third party in intercepting and reading data during the booking session.
(f) Confirmed Booking - Υour reservation is processed and confirmed instantly upon completion of your reservation. When you see the confirmation page for your booking, simultaneously an email containing the confirmation number and reservation details will be sent to you.
(g) Amendment or Cancellation of your booking- You may amend or cancel your booking through “Manage my Booking” section. In such a case your amendment or cancellation shall be confirmed through email.
(h) Cancellations or Amendments to Bookings for Car Parking
I. Your booking or part of it can be cancelled or amended via Hermes’ website, in the "Manage My Booking" section. In order to access the specific booking, the unique Booking Reference Number and email address used to make the booking are required.
II. Extension of the booked parking period can only be made if parking spaces are available for the entire duration of the desired period of extension. The prices charged for the new booking will be based on spaces and products available at that point in time and may not include the same prices that were offered when the initial booking was made. In particular, a User seeking to extend his/her booking which was accepted at a particular price may not necessarily retain the original price due to different levels of occupancy.
III. In the event that your booking is cancelled or amended, a formal notification of the cancellation or amendment will be sent to the email address that you provided during the booking procedure.
IV. If you wish to cancel your booking then you will have to do it at least 24 hours prior the commencement date of your booking and in such a case we will refund the full amount of your reservation. Failure to cancel your booking 24 hours prior the commencement date of your booking then you will not receive any refund and you will not be entitled to any compensation whatsoever.
V.Accepted Cards for On-line payments – We accept the following cards for On-line payments: VISA, MASTERCARD, MAESTRO.
Important Note: To verify your identity in cancelling your booking, you will need the booking reference received through the email confirmation.
4. COMPLAINTS PROCEDURE
Should your vehicle suffer damage or destruction whilst in the car park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car park, you are requested:
(a) Immediately to inform a member of the Company’s staff of the occurrence.
(b) In cases of theft, immediately to inform the Police,
(c) To notify your insurers promptly.
5. SECURING YOUR VEHICLE
Please ensure that before you leave your car in the car park:
(a) Your vehicle is securely locked,
(b) All the windows of your vehicle are securely closed,
(c) If your vehicle is fitted with a security alarm or similar device that it is engaged.
The Company does not guarantee security of the car park area or the vehicles parked in it.
(a) Wherever possible please take your possessions with you when you leave your vehicle.
(b) If you have to leave possessions in your vehicle please do not leave them on the seats where they are visible, instead place them in the boot which should then be locked.
(c) Users are reminded that their motor insurance policies may not cover personal possessions in the vehicle.
7. COURTESY TO OTHER USERS
Should you or another User damage another user's vehicle you are requested to report the matter immediately to a member of the Company’s staff together with the registration numbers of both vehicles.
8. SAFETY IN THE CAR PARK
(a) The user shall drive carefully and slowly in the car park and obey the directional and other signs.
(b) Car parks can be dangerous. After you have parked your vehicle please proceed to the nearest signposted exit. Do not delay your exit from the car park and please keep a watchful eye on your children who should not be permitted to play in the car park and should at all times be accompanied by an adult.
(a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, does not entitle the user, unless otherwise specified, to any particular space in the car park or to priority over other users. The user of the parking area is prohibited to transfer and / or to sell the issued ticket to another user and / or other third person.
(b) The Company reserves the right to refuse to release any vehicle, except on production of the parking ticket, until it has made reasonable enquiries. Failure to produce your ticket shall therefore delay your departure
(c) Users who cannot produce their parking ticket on departure shall be charged a “Lost Ticket Fee” at the maximum daily rate for each day parked at the airport with minimum charge of €50.00- (Fifty euro). A valid driver’s license shall be required for processing purposes.
(d) Tailgating in order to avoid paying the required fee is strictly prohibited. No person driving a vehicle shall tag along with another person’s vehicle who is a holder of a valid ticket to gain entry or depart from the Company’s car parks. A person who is driving a vehicle and tags along with another person’s vehicle, who is a holder of a valid ticket, to gain entry or depart from the Company’s car parks shall be subject to the Lost Ticket Fee.
(e) Overstay. Any vehicle which is parked in the Company’s car park area for a period longer than six months shall be deemed as an abandoned vehicle and it shall be treated according to Article 11. Any user who wants to park for longer than six months must notify the Company of his/her intentions, sign the relevant form and pay in advance the parking fees.
10. MOVING / RELOCATION.
(a) The Company reserves the right to move vehicles which are placed within the car park, by driving or otherwise, to such extent as is reasonably necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car park
(b) The Company additionally reserves the right, where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency or for maintenance and / or other works to be undertaken, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Company or otherwise as may be expedient
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
(d) Any vehicle parked in a position which, in the opinion of the Company (its servants and agents) is inconsiderate to the Airport or to other car park users, may immediately, and notwithstanding the display or otherwise of a valid parking ticket or permit, be towed away and/or wheel clamped, for which a Vehicle Release Fee of €85.00 (Eighty Five euro) shall be charged. Inconsiderate parking shall include, but shall not be limited to the following:-
i) Parking in a space specifically designated by the Company for another user or for the employees of the Company, when you are not an employee or for companies which rent vehicles and/or customer of rental companies or authorized to maintain specific parking spaces.
ii) Parking a vehicle in a PRM Parking Space when the user is not entitled to use such a space. Users who wish to use the PRM Parking Space must have on their vehicles the official and valid parking permit which is issued by the relevant Governmental Authorities.
iii) Parking a vehicle outside marked parking spaces or otherwise causing an obstruction.
iv) Parking a vehicle contrary to any road markings such as double yellow lines or other areas which are restricted for parking.
v) Parking a vehicle when such facilities have already been denied or withdrawn from the user.
11. TOWING AND WHEEL CLAMPING RIGHTS
(a) The Company shall obtain the services of a licensed Towing company. The Company reserves the right to instruct the Towing company to tow and/or wheel clamp any vehicles which are inconsiderately parked as per Article 9 (d) and/or parked in non-designated areas including areas which impede on the access and exit from the car parking areas and/or any other area within the premises of the Airport.
The Company and the Towing company, their servants and agents accepts no liability in respect of any loss, destruction, damage caused by the towing and/or wheel clamping of any vehicle or theft of or from any vehicle or the contents of the vehicle,
(b) If a breach or infringement of any of these terms and conditions is committed by the user of the car parks then the Company, or its servants or agents may at any time in their absolute discretion immobilize any vehicle by means of a clamp fitted to a wheel of the vehicle.
The clamp shall be removed from the wheel of the vehicle upon payment of the Vehicle Release Fee as determined from time to time by the company.
(c) The Company shall charge a Vehicle Release Fee of €85.00.- (Eighty Five euro) in occurrence with Article 9 (d) and/or Article 10 (a) and (b) payable to the Company.
12. LIENS AND DISPOSAL OF ABANDONED VEHICLES
(a) Every vehicle in the car park is subject to a lien for all fees due or accruing and due from the user to the Company and the Company reserves the right to refuse to release any vehicle until those fees have been paid.
(b) The company reserves the right to dispose of (in any way) any vehicle which it reasonably believes to have been abandoned.
(d) The Company reserves the right to claim from the registered owner of the abandoned vehicle any due parking fees for the period the vehicle was abandoned and/or expenses incurred for the disposal of the said vehicle.
(e) The Company shall not be liable towards the abandoned vehicle’s owner for the disposal of the vehicle.
Parking fees are displayed on the Parking Fee Board at the car park or on our website. Parking fees and/or availability information is subject to change without notice.
14. PROHIBITED ACTIVITIES
(a) No vehicle shall be towed into the car park and no work on or cleaning of vehicles by users is permitted in the car park except in cases where tow trucks need to access the car park for the purpose of towing away vehicles that have broken down in the car park. The user has to notify the Company that his/her vehicle has broken down and request for permission to bring a tow truck for the removal of his/her vehicle from the car park area.
(b) No activity in connection with the selling or hiring of vehicles shall be carried out in the car park.
15. ANPR SYSTEM
The user of the car park acknowledges that the said parking area uses an Automatic number plate recognition system (“ANPR”) which can recognise the licence plate of the vehicle that enters/exits the parking area and by using the car park facilities the user consents to the collection of any data that are required for the operation of the ANPR system.
The user of the car parks agrees to indemnify the company in respect of any claim by a third party arising out of the use of the car parks by the user his servants, agents or passengers or arising out of any act or omission whatsoever.
TO THE FULLEST EXTENT PERMITTED AT LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED OTHER THAN THE TERMS THAT ARE EXPRESSED IN THESE TERMS AND CONDITIONS.