Frequently Asked Questions – Car Parking & Online Services
Find answers to the most frequently asked questions about Car Parking and Online Services at Larnaka and Pafos Airports
Q1. Do the prices include VAT?
Yes. All prices shown in the pricing tables are inclusive of VAT.
Q2. I am trying to book parking online, but the system won’t let me proceed.
Online parking reservations can only be made at least 2 hours before your scheduled arrival at the airport.
Q3. I have paid for my booking but have not received a confirmation email.
This may be due to one of the following reasons:
(a) The email address entered during the booking process was incorrect, so the confirmation email was sent to a different address.
(b) The booking could not be completed due to a technical issue, even though your payment was processed successfully.
Please contact us at booking@hermesairports.com, and we will be happy to assist you.
Q4. What arrival time should I select when making my booking?
We recommend selecting an arrival time that is at least 2 hours before your flight’s scheduled departure.
Q5. I selected the wrong airport when making my booking. Can I change it?
Once a booking has been completed, the selected airport cannot be changed. To correct this, you will need to cancel your existing booking and make a new one with the correct airport. Any eligible refund will be processed automatically within 3-5 business days.
Q6. Are there any special conditions attached to my booking?
No. Your booking is flexible and allows you to amend your travel dates if your plans change. No administration fee applies for date changes. However, if your amended booking results in a longer stay or falls within a period with higher parking rates, you will need to pay the difference.
Examples:
(a) If you extend your stay from 8 to 10 days, you will be charged for the additional parking days.
(b) If you change your booking from March to July, an additional charge may apply, as July is a peak season with higher parking rates.
Q7. Are there any charges for cancelling or amending my booking?
No. Hermes Airports does not charge any administration fees for booking cancellations or amendments, provided they are made in accordance with the applicable terms and conditions.
Q8. Can I cancel or amend my parking booking?
Yes. You may cancel or amend your booking up to 12 hours before the start of your booking.
To receive a full refund, your cancellation must be made at least 24 hours before your booking begins.
If you cancel less than 12 hours before the start of your booking, you will not be entitled to a refund or any compensation.
Q9. Can I use a different vehicle from the one registered in my booking?
Your booking is linked to the vehicle registration number provided during the booking process. If you plan to use a different vehicle, you must update your booking at least 6 hours before your arrival at the airport.
If, due to unforeseen circumstances, you arrive with a different vehicle and were unable to update your booking in time, please contact the Car Park Office via the intercom at the entrance. Alternatively, you may scan the QR code included in your booking confirmation at the entry gate to access the car park.
Q10. What happens if I arrive earlier than the entry shown on my booking?
Your parking booking is activated 2 hours before your scheduled entry time, so you may enter the car park within this period.
Q11. I have lost my parking ticket. What should I do?
Please contact the Car Park Office to have your parking ticket reissued.
Your parking ticket is required to proceed with payment and exit the car park by scanning it at the exit barrier.
Q12. My booking is confirmed, but the barrier does not open. What should I do?
This may happen if:
(a) The vehicle registration number does not match the one provided in your booking; or
(b) The registration number could not be correctly recognized by the Automatic Number Plate Recognition (ANPR) system.
Please press the help button to contact the Car Park Office via the intercom at the entrance.
Q13. How secure is my vehicle while parked at the airport?
As with any public parking facility, vehicles are parked at the owner’s risk. However, the airport parking areas are regularly patrolled by airport personnel.
Q14. My flight has been delayed. Do I need to extend my parking reservation?
Your booking automatically includes a 4-hour grace period after your scheduled exit time. If your flight is delayed within this period, no additional charges will apply.
If your delay exceeds the 4-hour grace period, your booking cannot be extended online. Any additional parking charges can be paid at one of the parking payment machines using the QR code provided in your booking confirmation.
Q15. What happens if I arrive later than the entry time shown on my booking?
Your booking remains valid for 24 hours after your scheduled entry time.
If you arrive within this period, the barrier will recognize your booking and allow entry.
If you arrive more than 24 hours after your scheduled entry time, your booking will no longer be valid.
Q16. What happens if I stay longer than my booked exit date?
If your stay exceeds your booked exit time, do not make a new booking, as it will not be recognized.
Instead, simply scan the QR code from your booking confirmation at one of the parking payment machines to pay the additional parking charges or pay at the exit gate by card. Any overstay is calculated automatically.
